TERMS AND CONDITIONS OF USE Last updated (March 2024)

These Terms and Conditions of Use (the “Terms”) establish a legally binding agreement made between you, whether personally or on behalf of an entity (hereinafter, “you” or “your”) and GetItinerary (hereinafter, “we,” “us,” or “our”), concerning your access to and use of the GetItinerary website as well as any other mobile website, mobile application, or media form or channel, linked or otherwise connected thereto (collectively, the “Site”).

ou agree that by accessing the Site, you have been made aware of and have read, understood, and agreed to be bound by all these Terms. YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU MUST DISCONTINUE USE IMMEDIATELY, AND YOU ARE PROHIBITED FROM FUTURE USE OF THE SITE.

Supplemental terms and conditions or related policies that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of these Terms, and you waive any right to receive specific notice of each such update or change. It is your responsibility to periodically review these Terms to stay informed of updates and changes. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.

he Site is our proprietary property, unless otherwise indicated, and all software, website designs, source code, databases, functionality, audio, video, text, photographs, and graphics on the Site (collectively, the “Site Content”) and the trademarks, service marks, and logos contained therein (the “Intellectual Property”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Canada, foreign jurisdictions, and international conventions. The Site Content and the Intellectual Property are provided on the Site “as is” for your information and personal use only. Except as expressly provided in these Terms, no part of the Site and no Site Content or Intellectual Property may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

We do not assert ownership over third-party trademarks, service marks, or logos. This includes, but is not limited to, the designs, photographs, graphics, or text displayed on the products posted on the Site (collectively, the “Third-Party Intellectual Property”). The owners of the Third-Party Intellectual Property retain full ownership of these marks and any intellectual property rights or other proprietary rights associated with the Third-Party Intellectual Property. We are not liable for any statements or representations in the Third-Party Intellectual Property, and you agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding the Third-Party Intellectual Property. If you are an owner of any Third-Party Intellectual Property displayed on the Site, and you believe this material infringes your rights under intellectual property laws, you may contact us in writing at the address and email listed at the end of these Terms. We will make our best efforts to investigate and, if required, remove your Third-Party Intellectual Property from the Site.

You may be required to register with the Site to use the Site’s functionality. You agree to keep your password confidential, and you will be responsible for all use of your account and password. We reserve the right to remove or change a username you select if we determine that such username is inappropriate, obscene, or otherwise objectionable.

Although registration with the Site is free, Buyers are required to establish an account with us to purchase services through the Site.

You acknowledge and agree that any credit card or related billing information that you provide to us may be shared by us with companies that work on our behalf, such as credit agencies and/or payment processors, solely for the purposes of carrying out payment to us or servicing your account.

We reserve the right to change or modify our pricing schedule at any time and for any reason.

Refunds will be provided under the following circumstances:

• The itinerary was unable to meet the travel criteria that you inputted.
• There were any mistakes on the itinerary from our system that we could not rectify.
• The itinerary does not meet the service expectations as outlined in our FAQs.

Refunds will not be provided under the following circumstances:

• If the itinerary has passed its selected travel dates.
• If your visa application was denied for any reason other than being directly related to our itinerary as indicated by an official letter from the embassy that directly states the itinerary was the reason for the rejection.
• If you decide you no longer want to use our itinerary document.

We reserve the right to change or modify our refund policy at any time and for any reason.

If you access the Site via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms.

The Site may contain, or you may be sent via the Site, links to other websites (the “Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (the “Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-party Content, you do so at your own risk, and you should be aware these Terms no longer govern. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites, and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any Third-Party Content or any contact with Third-Party Websites.

We allow advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including but not limited to, intellectual property rights, publicity rights, and contractual rights. As an advertiser, you agree that such advertisements are subject to copyright laws, and you understand and agree there will be no refund or other compensation for take-down related issues. Further, as an advertiser, you acknowledge and agree that you may be required to pay a fee to advertise on the Site.

By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. Please be advised the Site is hosted in Singapore, and our Privacy Policy is designed to comply with the privacy requirements established by the General Data Protection Regulation (“GDPR”), as well as with all applicable laws around the world that are intended to protect an individual’s privacy.

These Terms shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION, FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN TEHSE TERMS OR ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. MODIFICATIONS, INTERRUPTIONS, AND CORRECTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on the Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time without prior notice.

These Terms and your use of the Site are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles. Each of the parties to these Terms irrevocably agrees that the courts of Canada shall have exclusive jurisdiction to hear and decide any claim, action, suit, or proceeding, and/or settle any dispute, which may arise out of or in connection with these Terms or its formation or validity.

Any dispute arising in connection with these Terms shall be settled in a professional and businesslike manner. In the event a dispute cannot be resolved, the dispute shall be subject to mediation, with the parties equally sharing the costs of mediation and choice of mediator located in Vancouver, Canada. The prevailing party shall be entitled to reimbursement of legal fees and costs.

To the extent the dispute cannot, in good faith, be resolved through mediation, the parties may agree to resolve their dispute through arbitration before an arbitration forum of GetItinerary’s preference and equally to share the costs of arbitration and choice of arbitrator located in Vancouver, Canada. The prevailing party shall be entitled to reimbursement of legal fees and costs. Any award issued shall be final.

The filing of an action in court for the purpose of obtaining any of the following shall not be a violation of the obligation to mediate or appear before an arbitration panel: writ of attachment, temporary restraining order, preliminary injunction, or other provisional remedies.

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO ANY USE OF THE SITE; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER LINKS WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, directors, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) your use of the Site; (3) breach of these Terms; (4) any breach of your representations and warranties set forth in these Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

These Terms and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Site. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

GetItinerary d/b/a getitinerary.com
Vancouver, British Columbia, V6A 2K9, Canada
info@getitinerary.com